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FAQ

About Us

General Product Information

  1. What does my iConnect™ appliance allow me to do?
    • Your iConnect™ Snooze & Brew™ coffeemaker or kettle allows you to control your appliance from the comfort of your smartphone or tablet. Through your iConnect™ app, control functions such as scheduling a brew, delaying and starting a brew.
  2. What are the minimum system requirements for my iConnect™ appliance?
    • App supports iOS supported platforms iOS 6/7/8/9
    • Android supported platforms Android 4.0 to 5.0.2, up to Lollipop
    • Minimum Wi-Fi requirements are 2.4Ghz 802.1.1 b/g/n
  3. Can I use my iConnect™ Snooze & Brew™ coffeemaker or kettle without the iConnect™ app?
    • Of course!
      • Snooze & Brew™ Coffeemaker: To manually use your Snooze & Brew™ coffeemaker simply add the desired amount of water and coffee grounds and press the “on/off” button to start your brew. Follow the “Brewing Coffee without the iConnect™ app” section of your user care manual for more information.
      • Snooze & Brew™ Kettle: To manually use your Snooze & Brew™ kettle simply add the desired amount of water and press the “on/off” button to start your boil. Follow the “Using your Kettle without the iConnect™ app” section of your user care manual for more information.
  4. How do I clean my iConnect™ Snooze & Brew™ coffeemaker or kettle before using?
    • Wash each removable part of your coffeemaker or kettle according to the following chart:

    Snooze & Brew™ Coffeemaker:

    COFFEEMAKER PART

    CLEANING INSTRUCTIONS
    Housing

    Carafe Warming Plate

    Power Cord    		Wipe with a soft, damp cloth.
    Brew basket

    Glass Carafe

    Glass Carafe Lid

    Washable Brew Basket

    Removable Water Reservoir    		Wash by hand in warm soapy water, or in the dishwasher (top rack only).


    Snooze & Brew™ Kettle:

    KETTLE PART

    CLEANING INSTRUCTIONS
    Housing

    Kettle Base

    Kettle Exterior

    Power Cord    		Wipe with a soft, damp cloth.
    Inside of kettleWash by hand with warm soapy water, DO NOT immerse your kettle in water or other liquids or place in the dishwasher.

    DO NOT use abrasive cleansers or scouring pads on the Snooze & Brew™ Coffeemaker or Kettle. NEVER immerse your coffeemaker or kettle in water.

  5. Does my iConnect™ Snooze & Brew ™ Coffeemaker and/or Kettle need internet connection to work?
    • Yes. Internet is needed for full functionality of your iConnect™ appliance and iConnect™ app. The alarm, scheduling a brew and brew notification functionality requires internet connection. You can manually use your Snooze & Brew™ coffeemaker or kettle without the internet or app by the following:
      • Snooze & Brew™ Coffeemaker: To manually use your Snooze & Brew™ coffeemaker simply add the desired amount of water and coffee grounds and press the “on/off” button to start your brew. Follow the “Brewing Coffee without the iConnect™ app” section of your user care manual for more information.
      • Snooze & Brew™ Kettle: To manually use your Snooze & Brew™ kettle simply add the desired amount of water and press the “on/off” button to start your boil. Follow the “Using your Kettle without the iConnect™ app” section of your user care manual for more information.
  6. Are there certain networks that are not supported by my iConnect™ appliance?
    • Yes. Your iConnect™ Snooze & Brew™ coffeemaker or kettle will not function with the following network configurations:
      • Enterprise access points configured to require certificates or some other form of enterprise authentication
      • Routers that operate on only the 5GHz spectrum
      • Guest networks or Hotspots that use a portal page to login
      • Networks with wireless range extenders
  7. What is the wireless name (SSID) of my iConnect™ appliance?
    • Coffeemaker: BLACK+DECKER COFFEE MAKER
    • Kettle: BLACK+DECKER KETTLE

Setup / Configuration

  1. What do I need to get started?
    • To get started, you will need the following:
      • Snooze & Brew™ Coffee Maker
      • Apple smart device using iOS 6 or higher OR Android smart device using version 4.0 or higher
      • 2.4Ghz 802.1.1 b/g/n Wireless Router and internet connection
      • Black + Decker iConnect™ app
  2. How do I download the Black + Decker iConnect™ app?
    • Using the App Store™ or Google Play™, search for the free Black + Decker iConnect™ app and install. Once downloaded, launch the app and use the on-screen directions to connect your Snooze & Brew™ Coffeemaker and/or kettle.
  3. How do I connect the Black + Decker iConnect™ app to my iConnect™ Snooze & Brew™ coffeemaker or kettle?
    1. Download the Black + Decker iConnect™ app using the App Store or Google Play
    2. Assure that your wireless router is plugged in and functioning. Make sure your smart device is connected to your home wireless network.
    3. Plug in your Snooze & Brew™ Coffeemaker or kettle to a standard electrical outlet
    4. Begin the setup by pressing and holding the power button for 4-6 seconds. This will restore your device to factory settings.
    5. Your Wi-Fi Status Light will turn to a pulsating red, notifying you that it is ready to connect to your home wireless network.
    6. Open your Black + Decker iConnect™ app and select the “+” icon.
    7. Follow instructions in app to connect your coffeemaker or kettle to your home router.
    8. Once router is set up properly your Wi-Fi Light will pulsate blue, you can return to your app and click refresh to select the “BLACK + DECKER COFFEE MAKER” for the coffeemaker or “BLACK + DECKER KETTLE” for the kettle.
    9. Once connected, your Wi-Fi Status Light will turn a solid blue. Your Snooze & Brew™ coffeemaker or kettle is now connected to your smart device!

    NOTE: Be sure your smart device is connected to the same wireless network to which your coffeemaker or kettle is connected to.

  4. How do I schedule my Snooze & Brew™ Coffeemaker or Kettle to start brewing or boiling?
    1. Be sure your Snooze & Brew™ appliance has been filled with water and your favorite coffee grounds (if applicable).
    2. Open the “Schedule a Brew” page in the app from the drop down menu or by selecting the clock icon on your “Quick Brew” home page.
    3. From the “Schedule a Brew” page, select the “+” button to add a scheduled time for brewing.
    4. Personalize your scheduled brew program using the on screen options. Naming your schedule is required before saving a programmed brew. Select multiple days to repeat your programmed brew multiples days of the week.
    5. Once a brew is scheduled, the toggle will turn to the green, “on” position. On your “Quick Brew” home screen, the clock icon will become filled with color signifying a brew is scheduled.
    6. To cancel a scheduled brew, simply reopen the “Schedule a Brew” page and toggle the switch to the red, “off” position. Select any programmed brew from the list to edit.
  5. What happens if a brew time has been set and the Coffeemaker or kettle has not been prepped to brew?
    • If a brew/boil time is set and the Coffeemaker/kettle has not been prepped to brew, there is feedback within 1-2 minutes that the appliance could not start due to no water. If other items like coffee or the carafe are missing the coffee maker will still continue to brew. Please verify prior to brewing/boiling that everything is prepped.
  6. How many brews can you schedule per day?
    • Your household is allowed to save a maximum of 5 different pre-programmed brews per coffeemaker or kettle.
  7. What do the different clock icon states mean on the Quick Brew Screen?

    8. Clock Icon States

    Default state, No scheduled brew

    A brew is scheduled

    A delayed start has been selected

Troubleshooting

General

Coffeemaker does not turn on
POSSIBLE CAUSE SOLUTION
Coffeemaker is not plugged in Make sure appliance is plugged into a working outlet
Coffeemaker is leaking
POSSIBLE CAUSE SOLUTION
Water reservoir may be overfilled. Make sure water reservoir has not been filled beyond the max line
Cover may not be correctly place on carafe. Make sure the cover is correctly placed and tightened on the carafe
Carafe may not be correctly placed on the carafe plate. Make sure the carafe is place securely onto the carafe plate
The brew basket overflows.
POSSIBLE CAUSE SOLUTION
The carafe has been removed for longer than 20 seconds when using the Sneak-A-CupTM feature Make sure to replace the carafe within 20 seconds during the brewing cycle.
Excessive amount of coffee is used Reduce the amount of coffee used
Coffee sediment in brewed cup of coffee.
POSSIBLE CAUSE SOLUTION
The paper filter and/or the brew basket are not properly placed. Insert basket-shaped paper filter into the brew basket and insert basket properly into holder.
The Coffeemaker brews slowly
POSSIBLE CAUSE SOLUTION
The coffeemaker needs cleaning Following the instructions in the "Descaling with Vinegar" section


Connecting to WiFi

  1. How do I restore to the factory settings for the Coffee Maker Wi-Fi?
    • To reset/restore to factory settings, press and hold the power button (4-6 seconds) when the appliance is not running. You should see the Wi-Fi light turn to pulsating red.
  2. How do I turn off the Wi-Fi on my iConnect™ Snooze & Brew™ Coffeemaker or Kettle?
    • This appliance has the ability to turn off the Wi-Fi Light. NOTE: when the Wi-Fi light is off the unit will not work with the app.
    • To turn off the Wi-Fi Light, Press power button, then immediately following press and hold power button 4-5 seconds. You will see the Wi-Fi light turn off.
  3. Why am I not seeing my Coffeemaker in my smart device's Wi-Fi network settings screen?
    • Verify that the Wi-Fi status light is pulsating red on your coffeemaker or kettle.
    • Be sure that your smart device is close to the appliance.
    • If the problem persists, please reset your coffeemaker or kettle and try the process from the beginning.
  4. Why am I not seeing the coffeemaker/kettle in my appliances screen within the Black+Decker iConnect™ app?
    • The Coffeemaker/Kettle should appear on your list of available networks. It can take two (2) minutes for the Coffeemaker/Kettle to establish a connection with your router. To help this process please force close all app’s running on your connected device
    • Verify that the Wi-Fi status light is pulsating blue on your coffeemaker or kettle.
    • Verify your smart device is connected to the same network for which your appliance is connected
    • Close the “BLACK+DECKER COFFEE MAKER” app for the coffeemaker or “BLACK+DECKER KETTLE” app for the kettle and re-open, click refresh to see if connection is enabled.
  5. I am receiving a “Not connected to the appliance” error message when opening the Black+Decker iConnect™ app.
    • Verify your coffeemaker or kettle is plugged in and note the Wi-Fi Status light:
      • If solid blue: You can assume some other user is connected to your appliance. Verify there are less than 5 smart devices connected to the appliance at once. Force close the app and relaunch. Verify your smart device is connected to the same home network as your appliance.
      • If pulsating blue: Force close the app and relaunch the app. Verify your smart device is connected to the same home network as your appliance.
      • If solid or pulsating red: Follow steps to reconnect appliance to app (Setup/configuration)
  6. I am receiving “Please connect to the appliance” error message when entering into the app.
    • Verify your coffeemaker or kettle is plugged in and note the Wi-Fi Status light:
      • If solid blue: You can assume some other user is connected to your appliance. Verify there are less than 5 smart devices connected to the appliance at once. Force close the app and relaunch. Verify your smart device is connected to the same home network as your appliance.
      • If pulsating blue: Force close the app and relaunch the app. Verify your smart device is connected to the same home network as your appliance.
      • If solid or pulsating red: Follow steps to reconnect appliance to app (Setup/configuration)
  7. I am receiving “No data connection” error message when opening pages in app.
    • Verify that your Wi-Fi is connected or data is enabled.
  8. I am receiving “Could not load FAQ/SHOP” error message when opening pages in app.
    • The webpage may be under maintenance. Please check back later.
  9. What do the different Wi-Fi light states mean on my iConnect™ appliance?

    10. Wi-Fi Status Light States

    No Light

    • Device is new
    • Reset to default setting
    • Device is unplugged

    Pulsating Red

    • At initial setup, your coffee maker is ready to connect to your home wireless network

    Solid Red

    • Error state; Coffee maker is not connected to your router

    Pulsating Blue

    • Coffee maker is connected to your router and ready to connect to your smart device
    • Changes to this state if your smart device leaves your home wireless network

    Solid Blue

    • All pairing complete and your coffee maker is ready for app control
  10. Why did my iConnect™ appliance Wi-Fi light turned solid red?
    • Your Wi-Fi router password / configuration might have changed
    • The connection timed out while configuring the appliance to your home router
    • Verify that your home router is plugged in and functioning properly
    • Your iConnect™ appliance is out of Wi-Fi range from your home router

Cleaning your iConnect™ Appliance

  1. General Cleaning

    2. Cleaning your coffeemaker, following the directions below is recommended after every use. This product contains no user serviceable parts.

    1. Ensure your coffeemaker is unplugged and cool.
    2. Open carafe fiber basket lid. If remaining, throw away the used paper filter and coffee grounds. Remove the cone shaped carafe brew basket.
    3. Wipe the outside of the coffeemaker, power cord, carafe plate and inside of the filter basket lid with a soft, damp cloth.
    4. Wash each removable piece of your Snooze and Brew™ according to the chart below. Rinse and dry all removable components below before replacing into the unit.

    Note: Do not use abrasive cleaners or scouring pads on this product.
    Never immerse the coffeemaker in water.

    COFFEEMAKER PART CLEANING INSTRUCTION
    Housing
    Carafe Warming Plate
    Power Cord     		Wipe with a soft, damp cloth
    Brew Basket
    Glass Carafe
    Glass Carafe Lid
    Washable Brew Basket
    Removable Water Reservoir    		 Wash by hand in warm soapy water, or in the dishwasher (top rack only).
  2. Using the Auto Clean™ System:

    3. Over time, calcium deposits or "scale" may build up in your brewer. Scale is nontoxic but if left unattended can hinder brewer performance. Regularly descaling your brewer helps to maintain quality coffee as well as the lifespan of the heating element, and other internal parts that come in contact with water throughout the brew process.

    To make the descaling process as effortless as possible, an Auto Clean™ system has been programmed into your coffeemaker.

    When is it time to Auto Clean™?

    After every 60 cycles, you will receive a notification on your smart device alerting you it is time to descale your coffeemaker. Under the settings section of the app you can toggle the notification on and off and track how many brews until the next descaling is required.

    How do I use Auto Clean™?

    Follow the simple steps below. Your coffeemaker will take care of the rest.

    1. Fill the water reservoir approximately half-way with white vinegar.
    2. Fill the remaining half of the reservoir with cool water.
    3. Place a paper basket filter into the brew basket, close the lid and place the empty carafe onto the carafe plate.
    4. Press the "Run Auto Clean™" button on you app to begin the descaling process.
    5. Leave the unit to Auto Clean™ for approximately 60 minutes.
    6. You will receive a notification alerting you Auto Clean™ has finished.
    7. Discard the liquid in the carafe.
    8. Using water only, run a minimum of two full brew cycles through your coffeemaker.
    9. Wash, rinse and dry each removable piece of your coffeemaker (see the General Cleaning section of this guide for specific instructions).

Other

  1. Can I still receive push notifications if my iConnect™ Snooze & Brew™ Coffeemaker or kettle has been unplugged?
    • No, if the Coffeemaker or Kettle has been unplugged you will not be able to receive any notifications
  2. How do I turn off the Remote Access Notifications Capability?
    • To turn OFF the Remote Access Capability, launch the App on your smartphone or mobile device > Select Settings from the menu> switch click the OFF Allow Remote Notifications toggle

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