Frequently Asked Questions

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Blenders

Q. Why can’t I remove the jar base from the jar?
A. A vacuum has been formed. Place the jar on the blender and turn counterclockwise until jar is released from the base.

Q. Why is the blender jar leaking?
A. Gasket is either missing or not in place properly. Check that jar is assembled correctly.

Q. Why won’t the blender turn on?
A. Appliance might not be plugged in OR jar might not be positioned correctly on the base. Check that appliance is plugged into a working outlet AND that the jar is positioned correctly on the base.

Q. Why is my blender not blending?
A. There might not be enough liquid in the blender OR you have too much ice. Turn blender off and use a rubber spatula to redistribute the food; add some liquid and pulse the mixture to aid in the blending process. Helpful Tip: When filling the jar, add liquid first.

Q. Why are herbs or bread sticking to sides of blender and not getting chopped?
A. Blending jar, food to be chopped and/or blades are not dry. Make sure that the jar, blades and food to be chopped are dry.

Q. What causes the jar to separate from jar base when it's removed from blender and liquid to spill onto counter?
A. Jar was twisted when being removed from base of blender. When removing jar from blender base, simply lift up; do not twist.

Q. Can I crush ice in my blender even if it doesn’t have the ice crush feature?
A. Yes, process in small batches, using the highest speed available and pulse until you get the desired texture.

Q. When do I use the pulse function?
A. The pulse function is helpful when short bursts of power are needed, such as when preparing any thick smoothies or milkshakes and chopping nuts or vegetables to make salsas. Press the Pulse button for no longer than 5 seconds, then release. Let the blades come to a complete stop and repeat. Using this method 2 to 4 times will help thick mixtures blend easily.

Q. My blender stopped in the middle of blending. What happened?
A. Your blender has a motor overheat protection system that will automatically shut off the blender when it has been running too long with a heavy load. If this happens, unplug the blender and wait 10-15 minutes to allow the motor to cool down. Plug in the blender and resume blending.

Q. The blender does not seem to be blending well. The ingredients in the jar don't seem to be moving. What can I do?
A. When ingredients splatter onto the sides of the jar or the mixture is very thick, press OFF button to turn appliance off. Remove the lid and use a rubber spatula to scrape down the sides of the jar and redistribute the food, pushing the food toward the blades. Put the lid back on the jar and continue blending.

Q. Are there recipes available?
A. Yes. Please visit the Recipes section of this website.

Q. Can I wash blender parts in the dishwasher?
A. You can wash removable parts by hand or in the dishwasher. Place the jar on the bottom rack and the rest of the parts on the top rack only.

Helpful Cleaning Tip:

For a quick cleaning, combine 1 cup hot water and a drop of liquid dish soap in the blender jar.
Cover and blend on lowest speed for about 30 seconds.
Discard liquid and rinse thoroughly.

Important:

Do not place the jar parts in boiling liquids.
Do not immerse the base in liquid. Wipe the unit base with a damp cloth and dry thoroughly.
Remove stubborn spots by rubbing with a damp cloth and nonabrasive cleaner.

Note: If liquids spill onto the power base, wipe with a damp cloth and dry thoroughly. Do not use rough scouring pads or cleansers on parts or finish.

Q. Where do I purchase parts or accessories?
A. Please visit prodprotect.com or call 1-800-738-0245 (Monday–Friday, 8:30 a.m. to 8:00 p.m., ET).

Citrus Juicers

Q. My juicer has a small and a large cone. What types of fruits should use with each cone?
A. The small cone is recommended for small fruits such as lemons and limes the large cone for larger fruits such as oranges and grapefruits.

Q. Do you have to drink the juice right away or can you make batches and store in the refrigerator for later use?
A. It is best to drink the juicer right away after making it. This ensures that you receive the most nutrients and vitamins. If you want to store juice, we recommend storing it for no longer than 24 hours.

Q. How do I use the strainer?
A. Shift the tab on the strainer to select the amount of pulp you would like in your juice.

Q. How do I prepare the fruit for juicing?
A. Wash and dry the fruit. Cut in half and place the cut side down on the cone of juicer. Press down on the fruit to start the juicing action.

Q. My juicer changes direction if I release pressure. Is this normal?
A. Each time pressure is released, the juicer stops rotating. When you re-apply pressure, the juicer will then move in the opposite direction. For best results, release pressure occasionally and allow blades to reverse; this maximizes the amount of juice extracted from the fruit.

Q. How do I clean my juicer?
A. Always unplug the appliance before cleaning or when not in use. Immediately rinse the cone and strainer with water after each use. Use hot, soapy water to wash all removable parts (cover, cones, strainer and container) or place them in the dishwasher — top rack only. Use a bristle brush to remove fine pulp that may remain on the strainer. Wipe the base with a damp cloth or sponge do not immerse in water or place in the dishwasher.

Q. Where can I purchase parts or accessories?
A. Please visit prodprotect.com or call 1-800-738-0245 (Monday–Friday, 8:30 a.m. to 8:00 p.m., ET).

Kettles

Q. How can I use the water I boil in my kettle?
A. You can use it for making tea, instant coffee, soup, pasta, baby food, oatmeal, etc.

Q. Why is my kettle not heating?
A. Your kettle might not be plugged in OR is not properly placed on power base.
Check to be sure that appliance is plugged into a working outlet and you have pressed the ON/OFF button. Be sure the kettle is securely in place on the power base.

Q. Why won’t the ON/OFF button stay on?
A. The kettle is too hot. Allow the kettle to cool down at least 5 to 10 minutes. Make sure there is enough water in the kettle.

Q. Why is the kettle heating but not boiling?
A. Your kettle may need de-scaling. Use a scale/lime remover and follow the package directions.

Q. How much water should I boil in the kettle?
A. Always put in at least 2½ cups of cold tap water. For the highest (MAX) amount, check the window on the kettle and do not fill above the maximum line.

Q. Can I store water in the kettle?
A. Do not store water in the kettle. This helps to prevent build up of mineral deposits.

Q. What is the purpose of the filter screen inside the kettle?
A. Lime scale forms over time when water is heated. Though harmless, it may be bothersome. The kettle has a scale filter to prevent particles from pouring into your beverage.

Q. How should I clean my kettle?
A.

Before cleaning, be sure the base is unplugged and the kettle has cooled completely.
Empty any remaining water from the kettle. Wash the inside of the kettle and the scale filter with soapy water and rinse. Never immerse the kettle in water or other liquids or place in a dishwasher.
Wipe the exterior of the kettle and base with a damp cloth or sponge and dry. Note: The concealed heating element at the bottom of the interior may discolor. This will not affect performance. Do not use abrasive soaps, cleansers or scouring pads.
Over time, the kettle may heat up but will not boil, depending on your use and the hardness of the water in your area. When this happens, it is time for de-scaling. Use a scale/lime remover and follow its manufacturer's directions.

Q. Where can I purchase parts or accessories?
A. Please visit prodprotect.com or call 1-800-738-0245 (Monday–Friday, 8:30 a.m. to 8:00 p.m., ET).

Coffee Grinders

Q. Why should I own a coffee grinder?
A. You will have the freshest flavor possible every time you brew coffee.

Q. What is the difference between a burr mill and a blade grinder?
A. Blade grinders are faster and less expensive. They have a whirling blade similar to a blender that cuts the beans into small particles. A burr mill grinder crushes the beans with a grinding wheel. It produces a more consistent grind and will not burn the beans .

Q. How long can I store ground coffee?
A. For the best flavor, it should be used immediately after grinding.

Q. How do I determine how many beans to grind?
A. You need approximately 1 tbsp. of beans for every 6 ounces of water.

Q. What could cause the grinder to stop working?
A. The ground coffee container has disengaged OR there are too many beans in the grinding bowl. Make sure the ground coffee chute is clean and free of buildup tha can cause the ground coffee container to slip forward. Unplug the appliance and remove some of the beans from the grinding bowl.

Q. Why does coffee taste rancid?
A. Grinder has buildup of coffee grounds. Oil in the coffee beans will become rancid if left in the grinder. After each use, make sure there are no beans left in the grinder. Clean the ground coffee chute and the ground coffee container after each use.

Q. Why does the coffee taste like nuts or spices?
A. Grinder has been used for grinding nuts or spices coffee will absorb flavors. We recommend you purchase another grinder to be used for grinding spices and nuts.

Q. Why won’t my burr mill grinder start working?
A. Your grinder might not start due to one or a combination of the following:

Grinder cover is not completely closed.
The ground coffee container is not properly placed.
The outlet is not working.

For your protection, your burr mill grinder contains a dual safety mechanism that will not allow grinder to operate unless the cover and container are securely in place. Make sure the cover is properly closed and container is securely in place.

Q. Why is the grinding wheel not working?
A. The grinding wheel is not correctly positioned. Remove the grinding wheel and clean as described below. Reattach grinding wheel making sure it is fully in place.

Q. How do I clean the grinder?
A. Unplug the unit before cleaning.

Wash the ground coffee container with lid in warm, soapy water – not in a dishwasher. Use cleaning brush to sweep away any excess particles
Wipe ground coffee container, cover, base and other parts with a slightly damp cloth or sponge. Dry parts thoroughly.
Do not immerse ground coffee container, base or plug in liquid or under running water.
Never use harsh detergents or abrasive cleansers.

Q. Where do I purchase parts or accessories?
A. Please visit prodprotect.com or call 1-800-738-0245 (Monday–Friday, 8:30 a.m. to 8:00 p.m., ET).

Coffeemakers

Q. What type and size filter should I use in my coffeemaker?
A. Depending on the model, your coffeemaker may use a basket-style or a cone-style filter. Both types are available in bleached and unbleached paper. Both work well, however you may find a flavor difference, try both to select the type you prefer. The following information is a guide to help you determine what type and size filter to use.

Basket-Style Filters: (Paper or Permanent)
4 cup filter - 4-cup coffeemaker
8-12 cup filter - 8, 10, or 12-cup coffeemaker
Cone-Style Filters: (Paper or Permanent)
# 2 cone filter - 4-cup coffeemaker
# 4 cone filter - 8, 10, or 12-cup coffeemaker

You can also look on the front of your coffeemaker’s box OR the Brewing instructions in your Use and Care Manual

Q. Where can I purchase replacement carafes or other accessories?
A. Please visit the Contact Us section of this website.

Q. What should I do if my coffeemaker does not turn on?
A. Coffeemaker might not be plugged in. Make sure your coffeemaker is plugged into a working electrical outlet and the ON/OFF button has been pressed.

Q. Why won’t the cover close?
A. Removable filter basket may not be placed correctly. Remove filter basket and replace correctly into holder.

Q. Why is my coffeemaker leaking?
A. Water reservoir may be overfilled or carafe may not be positioned correctly in the coffeemaker. Make sure water reservoir has not been filled beyond the MAX fill line. Check to see that the carafe is correctly positioned on the “Keep Hot” carafe plate of the coffeemaker. The cover of the carafe must be attached securely; it will move up and down easily.

Q. Why is my coffeemaker taking too long to brew coffee??
A. The coffeemaker might need cleaning. Follow Cleaning instructions in your Use and Care Manual.

Q. Why is my coffeemaker not brewing?
A. Water reservoir might be empty. Make sure water reservoir has sufficient water to brew desired number of cups of coffee.

Q. Why is coffeemaker brewing clear water?
A. There may be no coffee grounds in the filter basket. Make sure to add sufficient amount of coffee grounds in filter basket. (We suggest one coffee measure per cup.)

Q. Why is the filter basket overflowing?
A. Carafe may be improperly placed in the coffeemaker. Remove carafe and insert so that carafe rests comfortably within the grooves in the coffeemaker. If your coffeemaker has Sneak-A-Cup® option, remember to replace carafe within 30 seconds.

Q. Why are there grounds in the brewed coffee?
A. The filter basked is not placed properly placed. Reinsert filter basket into holder. Make sure you have not overfilled the paper filter or filter basket.

Q. Why does the brewed coffee taste bitter?
A. It could be cause by a combination of the following:

The coffeemaker needs to be cleaned. To clean the coffeemaker, please refer to the Care and Cleaning instructions in your Use and Care Manual.
The wrong coffee grind is being used; use only coffee ground for automatic drip coffeemakers.

Q. Why doesn’t my coffee stay warm?
A. Some models have an automatic shutoff feature that will automatically turn your coffeemaker off after 2 hours, depending on the specific model. Make sure that your unit hasn’t been running longer than this time OR if your coffeemaker has a thermal carafe, make sure the lid is closed properly.

Q. Can I reheat cold coffee?
The “Keep Hot” carafe plate is not designed to reheat coffee. Do not pour coffee back into the reservoir, as it may damage your coffeemaker.

Q. How often should I clean my coffeemaker?
A. To prolong the life of your coffeemaker, with normal usage, it is recommended to clean it once a month.
To clean the inside of the coffeemaker:

Pour white vinegar into the water reservoir up to the 6-cup level on the water window. Add fresh water up to the 10-cup line, and close the reservoir lid.
Put a new paper filter in the filter basket.
Set the empty carafe on the "Keep Hot" carafe plate.
Turn the coffeemaker on and let half the cleaning solution brew into the carafe. Turn the coffeemaker off and let it soak for at least 15 minutes to soften the deposits.
Turn the coffeemaker on and brew the remaining cleaning solution into the carafe.
When the cleaning solution has finished brewing, discard the paper filter empty the carafe and rinse with clean water.
Refill the reservoir with cold water to the 10-cup line, replace the empty carafe, put a paper filter in the filter basket, then turn on the coffeemaker and run another brew cycle to flush out the remaining cleaning solution.

To clean the outside surfaces:

Be sure the unit is unplugged and has cooled.
Open the cover and remove the filter basket.
Discard the paper filter with the coffee grounds.
Wash the filter basket, carafe and carafe lid in dishwasher, top rack or wash by hand in hot, sudsy water.
Wipe the appliance’s exterior surface, control panel and “Keep Hot” plate with a soft damp cloth.
Do not use abrasive cleansers or scouring pads. Never immerse the coffeemaker in water.

Food Processors

Q. Why won’t the food processor start?
A. It might be that the appliance is not assembled correctly. For your protection this appliance has an interlock system. The processor will not operate unless the workbowl, cover and wide-mouth feed chute are properly locked in place.

Q. Can the food processor crush ice?
A. No, it is not recommended to use the food processor to crush ice as it may damage the blades or the workbowl.

Q. When should I use the PULSE function?
A. Use PULSE for short processing tasks. It gives you better control when chopping, mincing, mixing and blending foods.

Q. Can I process liquid, if so, how much?
A. You can process hot, but never boiling liquids. Do not process more than ¾ cup liquid in the small workbowl and 3 cups liquid in the large workbowl at one time. To process meat, use no more than ¾ cup in the small workbowl and 2 cups of ¾-inch cubes. Process using PULSE (P) in 5-second intervals.

Q. Why is food chopped unevenly?
A. Workbowl is overfilled. You may be running the bowl continuously instead of on Pulse. Food may be cut in random sizes. Use the Pulse button in 5-second or shorter intervals. Allow the blades to stop completely before pressing the Pulse button again. Cut food in same size pieces before placing in processor.

Q. Why is liquid leaking from the bottom of the workbowl?
A. There might be too much liquid in the workbowl. Process smaller amounts. When processing liquids, do not add more than 3 cups to workbowl.

Q. Why are sliced foods uneven or slanted?
A. The feed chute has not been well packed or uneven pressure has been applied to the food pusher during processing. Cut pieces in even lengths, just a little shorter than the length of the feed chute. Pack the chute carefully and maintain even pressure on the food pusher as the food is being processed.

Q. Why do some pieces of food remain on top of the slice/shred disc?
A. This is normal. Slice or shred those pieces by hand or save for another use, like soups that will be pureed.

Q. Why is soft cheese collecting on top of the slice/shred disc?
A. The cheese was not cold enough. The pressure exerted on the pusher was too great. Be sure soft cheeses are well chilled or place in freezer until knife inserted into cheese penetrates about ½-inch. Remember food pusher is to be used as a guide never exert hard pressure on the food pusher.

Q. How do I clean the food processor?
A. Before cleaning, be sure unit is turned off and cord is unplugged.

Completely disassemble processor parts before washing. Whenever possible, rinse parts immediately after processing for easy cleanup.
Wipe base and feet with a damp cloth and dry thoroughly. Stubborn spots can be removed by rubbing with a damp cloth and a mild, nonabrasive cleaner. Do not immerse base in liquid.
All removable parts can be washed by hand or in a dishwasher. Hand washing of plastic parts will help to maintain the processor’s appearance.
If washing by hand, fill workbowl with hot soapy water and rapidly raise and lower the cutting blade and discs up and down on the center shaft. If your sink has a sprayer nozzle, you will find it helpful in rinsing the blades. If washing in a dishwasher, place removable parts on top rack only – not in or near utensil basket.
Some staining of parts may occur. Make a paste of 2 tablespoons baking soda / 1 tablespoon water. Apply to stains and let stand overnight. Rinse and dry.
Do not use rough scouring pads or cleansers on any plastic or metal parts. Do not allow blades or discs to soak in water for long periods of time.
Remember to clean the internal shaft of the chopping blade use a baby bottle brush to remove any clogged food particles.

Helpful Tip: If you are having trouble closing the cover over the workbowl, apply a small amount of vegetable oil to the rim of the cover and workbowl. This should make the pieces work smoother when attaching the cover to the bowl.

Q. Where can I purchase parts or accessories?
A. Please visit prodprotect.com or call 1-800-738-0245 (Monday–Friday, 8:30 a.m. to 8:00 p.m., ET).

Hand Mixers

Q. Can you tell me what is the best speed to use?
A. Please refer to the following speed guide.

Speed 1: For combining ingredients, stirring. If working properly this speed is an advantage in avoiding splashing from the bowl.
Speed 2: To stir batters, puddings and gelatin mixtures. Use for cookie doughs, whipping cooked potatoes and blending cream cheese mixtures.
Speed 3: Whip squash and blend heavy cream cheese mixtures. Mix packaged cake mixes; for use with dough hooks.
Speed 4: Blend and cream butter and sugar; mix batters, cakes, quick breads, muffins and frosting.
Speed 5: Whip egg whites and meringues; whip heavy creams; for use with wire whisk.

Q. Are the beaters made of stainless steel or chrome?
A. The beaters are chrome plated and should be washed and dried immediately to prevent rusting and prolong their life. They are dishwasher-safe, however, we suggest hand washing.

Q. What is the best way to begin mixing?
A. Begin with the lowest speed and gradually increase to higher speeds as needed.

Q. What is the best way to whip cream?
A. Place the bowl and beaters or whisk in the freezer for 15 minutes. Pour the cold cream into the bowl. Start on low until cream begins to thicken then increase speed to high until soft peaks form.

Q. Why is the mixer not turning on?
A. Make sure the mixer is plugged into a working outlet, that you have selected a speed and that the beaters are correctly placed in the mixer.

Q. Why do the beaters keep falling from the head of the mixer?
A. If the beaters are not staying in the head of the mixer, be sure to check that they have been installed properly.

Q. My mixer has a Power Boost button. How does it work?
A. The Power Boost button lets you increase mixing speed to the maximum power level from any setting. When you feel the mixer slowing down or straining in tough mixing tasks (such as mixing cookie dough), press Power Boost button. Do not use the Power Boost button for longer than 30 seconds.

Q. How should I use the spatula attachment?
A. The spatula attachment is designed to scrape dry ingredients or batter from the bowl as you mix. Use it when mixing thin (pudding, pancake batter) to medium batters (cake mixes, muffins, frosting) and for whipping mashed potatoes. It is not recommended when beating egg whites, whipping cream or when mixing thick cookie dough. The spatula attachment should not be used with the whisk or dough hook attachments.

Q. Why would the motor stop working?
A. The amount of dough being mixed is too large. Remove half of dough and blend in two portions.

Q. How do I clean my mixer?
A. Be sure mixer is turned off and unplugged before cleaning. Eject beaters, dough hooks or whisk attachments and wash them in hot, soapy water or in a dishwasher. Dry all parts thoroughly before storing. Clean the mixer or cord with a damp cloth. To remove stubborn spots, wipe surfaces with a cloth dampened in hot sudsy water or a mild, nonabrasive cleaner. Follow with a clean, damp cloth. Do not use abrasive cleaners on any part of mixer as they can damage the finish.

Q. Where can I purchase parts or accessories?
A. Please visit prodprotect.com or call 1-800-738-0245 (Monday–Friday, 8:30 a.m. to 8:00 p.m., ET).

Irons

Q. Why won’t my iron heat up?

Make sure the iron is plugged into a working outlet.
Check that the fabric select dial is set to one of the fabric settings.
3-way automatic shutoff may be activated; gently move the iron to turn it on again.

Q. How do I store the iron?
A. Empty all water from the iron, store in an upright position and loosely coil the cord. Never wrap the cord around the iron.

Q. Why does the temeprature ready light go on and off after the iron is plugged in?
A. The light goes off once the iron reaches selected temperature. The light will then cycle on and off during ironing.

Q. What type of water should I use?
A. We recommend using cool, clean tap water. Do not use water processed through a home softening system.

Q. What should I do when the iron shuts off and does not come back on?
A. Some models have an automatic shutoff feature that will shut off the iron after 30 seconds of inactivity if left on its soleplate or tipped over on its side. If left vertically on its heel rest, it will shut off after 8 minutes of inactivity. If you pick up the iron, an internal motion detector is activated and the iron starts heating again.
Important: Although the iron has turned off, it is still hot.
Helpful Tip: You might have to move the iron or shake it gently to reactivate the thermostat.

Q. Why does the iron not glide over the fabric?
A. If the soleplate is scratched, it will catch on delicate fabrics OR if the ion is set too high, it will catch on the material. For optimum performance, allow the iron to preheat for 90 seconds to allow the thermostat to stabilize and ensure it is set on the proper fabric setting for the type of fabric you are ironing.

Q. How do I use vertical steam?
A. Vertical steam is very useful for steaming curtains and removing wrinkles from hanging garments. To use, be sure water tank is filled to maximum capacity. Hang garment to be steamed on a clothes hanger. Curtains and drapes can be steamed where they are hung. Set fabric select dial to appropriate fabric setting. Hold the iron close to, but not touching the fabric. Using your free hand, pull the fabric tight and pump the steam button as you move the iron over the fabric.

Q. My iron has an AUTO CLEAN® button. How should I use this feature?
A. You should use it about once a month to keep the steam vents free of any buildup. This will help to make your iron last longer. To use, fill the water tank well below the MAX line. Plug in the iron. Select the highest fabric setting and stand the iron on its heel rest. Unplug the iron and hold over a sink with the soleplate facing down. Press and hold the AUTO CLEAN® button. Be careful, as after several seconds, hot water and steam will come out of the steam vents. Continue to hold the AUTO CLEAN® button until all the water has emptied. If necessary, move iron side-to-side and front-to-back. When finished, release the button, stand the iron on its heel rest and plug it in. Heat for about 2 minutes to dry out any remaining water.

Q. What should I do if the iron has not been used for a long time?
A. If the iron has not been used for a while, the steam vents should be cleaned and any deposits removed from the soleplate. To do this, fill the water reservoir with tap water, hold the iron horizontally over a towel or unneeded piece of material and let it steam of the highest fabric setting for about 1 minute. Also press the steam button several times.

Q. How should I determine how to iron the different types of fabrics?
A. Always read garment care label to determine fabric type to iron and adhere to manufacture recommendations for temperature settings. Depending on the model, your iron might have a fabric guide on the heel rest or on the fabric select dial.
Helpful Tip: If unsure of fabric’s fiber content, test a small area (on the inside seam or hem) before proceeding to iron the entire garment or cloth.

Q. How do I clean my iron?
A. Make sure iron is unplugged and has cooled completely. Wipe the soleplate and outer surface with a soft cloth dampened with water. Add mild household detergent. Never use abrasives, heavy-duty cleansers, vinegar or scouring pads that may scratch or discolor the iron. After cleaning, steam iron over an old cloth to remove any residue from the steam vents.

Q. Where can I purchase parts or accessories?
A. Please visit prodprotect.com or call 1-800-738-0245 (Monday–Friday, 8:30 a.m. to 8:00 p.m., ET).

Juice Extractors

Q. Can I use vegetables as well as fruits in the juice extractor?
A. Yes, vegetables can be used in the juice extractor.

Q. Do I have to peel and take the seeds out of the fruit before juicing?
A. It depends on the type of fruit. Citrus fruit must be peeled first, with all other types of fruit, it’s not necessary. Also, only large pits found in certain fruits like peaches must be removed first.

Q. Can I use frozen vegetables and fruits?
A. In order to achieve optimum juicing, you should thaw your vegetables and fruits before juicing. Thawed vegetables and fruits produce the most juice.

Q. How do I remove food stains from the juice extractor?
A. It is normal for parts to discolor over time (especially from juicing carrots or beets).

Q. How do I clean my juice extractor?
A. Always clean all parts after every use to prolong the life of the unit. Turn unit OFF and unplug from electric outlet. Disassemble all parts. Wash the feeder, food chute, cover, cutter/strainer, pul separator, juice spout, juice cup and pulp container in warm sudsy water or in the dishwasher (top rack only). Caution: The cutter/strainer teeth are very sharp. Handle carefully. Wipe the base with a damp cloth or sponge. Never immerse the unit in water.

Q. Where can I purchase parts or accessories?
A. Please visit prodprotect.com or call 1-800-738-0245 (Monday–Friday, 8:30 a.m. to 8:00 p.m., ET).

Rice Cookers

Q. How much water should I use with my rice cooker to cook different types of rice?
A. The rice measure provided is based on 5½ oz. Use the water-level markings inside the cooking bowl as a guide for adding the appropriate amount of water. For example, for 4 measures of uncooked rice (once the rice is put in the cooking bowl), fill with water to water-level marking 4. Be careful not to add too much water as it may cause the unit to boil over. Use the "BROWN RICE" markings when cooking brown rice and "OTHER RICE" for all other varieties.

Q. How long does it take for rice to cook on the rice cooker?
A. It will vary according to the type and amount of rice you’re cooking.

Q. What other food can I cook in the rice cooker?
A. Some models include a steaming basket to cook a variety of foods. Also check the Use and Care Manual and the website for recipes for soups, stews and other dishes.

Q. Can I use the inner pot on the stove?
A. The inner pot is only designed for use in the rice cooker.

Q. My rice cooker emits steam during use. Is this normal?
A. Yes, as rice expands and cooks a certain amount of steam from the vent is normal during the cooking process. Do not place directly under the cabinets.

Q. When does the rice cooker switch to the Keep Warm cycle?
A. Once rice is cooked, the Cook light turns off, the switch pops up and the rice cooker automatically switches to the Keep Warm function. The Keep Warm light comes on and stays on, indicating serving temperature is maintained.

Q. After rice is cooked, how long does the cooked rice need to be kept in the Keep Warm position?
A. Once rice is cooked, allow it to rest on “Keep Warm” for 15 minutes before serving. If holding rice for longer than 30 minutes, stir occasionally to prevent browning of rice on the bottom of cooking bowl. Rice can be kept warm for several hours.

Q. Why are some kernels of rice not fully cooked?
A. The rice was not allowed to finish cooking. Too little water or too much water was used.

Q. Why is the cooking bowl not as clean as I would like?
A. Starch builds up on sides and bottom of bowl. Fill bowl with hot soapy water and let stand several minutes then use a nylon scrubber along sides and bottom, and rinse.

Q. Why is rice so dry?
A. Too much rice or not enough water. Use the rice measure cup provided with the rice cooker. The rice measure cup holds 5½ oz. of uncooked rice. If you like your rice softer, add an extra ½ cup of water.

Q. Why is rice gummy?
A. Too much water or not enough rice. Add water to match markings on the rice bowl.

Q. How can I stop the water in the inner port from boiling over the lid?
A. You may be using too much water, reduce the amount of water. Do not try to cook more rice than the maximum for your rice cooker.

Q. Why won’t the rice cooker switch to the “Keep Warm” mode?
A. When steaming vegetables or other foods without rice in the cooking bowl, the unit will not switch to the “Keep Warm” mode.

Q. I would like recipes for my rice cooker. How can I get some recipes?
A. Go to the Recipes section of this website or check the Use and Care Manual.

Q. Sometimes the cooked rice at the bottom of the bowl is browned and crisp. What causes this?
A. Rice kept on “Keep Warm” may form a crisp coating in the bottom of the cooking bowl. This is referred to as “raspa” or “pegado” and is desirable by some consumers.

Q. What kinds of rice can I cook on the rice cooker?
A. The “other” rices include: long, medium, short grain and pearl white rice, converted, jasmine or yellow rice. In addition, the rice cooker can be used to cook brown rice, wild rice and wild rice and white rice combinations. Your rice cooker may also be used to cook sushi rice.

Q. How do I use the steamer?
A. Place 1½ cups water in cooking bowl. Add foods to steamer tray. Cook using a kitchen timer and follow the suggested times listed in the use and care manual.

Q. How can I clean my rice cooker?
A. Always unplug the unit before cleaning. Never immerse the unit in water or other liquid.

Wash removable parts in warm, soapy water. Do not use abrasive cleaners or metal scouring pads—they may scratch the nonstick surface or could result in poor contact with the heating plate. Dry with a soft cloth before replacing in your rice cooker.
After the unit has thoroughly cooled, wipe the inside and outside surfaces with a damp soapy cloth and dry thoroughly.
If water accidentally gets into the switch area or onto the heating plate, allow to dry thoroughly before using the rice cooker.

Q. Where can I purchase parts or accessories?
A. Please visit prodprotect.com or call 1-800-738-0245 (Monday–Friday, 8:30 a.m. to 8:00 p.m., ET).

Skillets

Q. What types of utensils are safe to use when cooking with the skillet?
A. Because the Black & Decker® skillets have a nonstick coating, use only wooden, nylon or plastic utensils to avoid scratching the nonstick surface.

Q. My skillet has an odor and smokes a little when I turn it on. Is this normal?
A. Due to manufacturing processes, during initial use of this appliance, some slight smoke and/or odor may be detected. This is normal with many heating appliances and it is not a cause for concern.

Q. What kind of oil should I use in the skillet?
A. Use vegetable or canola oil for frying foods or you can use olive oil or butter when sautéing foods.

Q. Do I need to use high heat when frying foods?
A. It is not necessary to use high heat when browning or sautéing. The heat distribution is designed for efficiency, so medium heat is sufficient. If shallow frying, follow directions on the recipe.

Q. I’ve plugged in the skillet into electrical outlet. Why won’t it start working?
A. The temperature control might not be inserted properly into the socket in the appliance. Make sure the temperature control is securely inserted into the side of the skillet.
Note: For best results, always insert the temperature control into the unit before plugging into electrical outlet. Then adjust the temperature control to the desired setting.

Q. The light goes off on the temperature control. Is this normal?
A. When the selected temperature is reached, the light goes off. The light will cycle on and off during cooking, indicating the selected cooking temperature is being maintained.

Q. How should I store the skillet?
A. Store the unit in a dry place and wrap electric cord into a coil securing it with a twist tie.
Helpful Tip: To preserve the nonstick finish on the skillet, line the cooking surface with paper towels before placing any other item in the skillet.

Q. How do I clean my skillet?
A. Wait for the skillet to cool completely before cleaning. Unplug cord from wall outlet and remove the temperature control probe from the appliance. Wash the pan and lid with hot sudsy water. The lid can be washed on both the upper and lower racks of the dishwasher. If washing by hand, use a sponge or nylon scouring pad with liquid detergent. Do not use any abrasive cleaners or metal pads as they can damage the nonstick coating. Rinse and dry.

Q. Where can I purchase parts or accessories?
A. Please visit prodprotect.com or call 1-800-738-0245 (Monday–Friday, 8:30 a.m. to 8:00 p.m., ET).

Toasters

Q. Which setting should I select on my toaster?
A. Adjust the toast shade selector to the desired setting (1 through 6).

Note: When using for the first time, select setting 4. Readjust the setting to suit your personal preference on successive toasting operations.
Helpful Tip: When toasting thin sliced breads, use a lighter setting than you would normally select.

Q. My toaster has a Bagel button. How does it work?
A. The Bagel button is used to toast bagels or English muffins crispy on the cut side and warm on the outside. Bagels and English muffins are thicker and take longer than regular bread to toast. When this feature is selected, you may want to select a darker setting.
Helpful Hint: Press the Bagel button after press the control lever control lever.

Q. How does the Frozen button work?
A. The Frozen button is used for toasting frozen foods. When this feature is selected, the toaster will automatically defrost your food and then toast it in one easy step.
Helpful Tip: Press the Frozen button after pressing the control lever.

Q. My toaster has a Reheat button. How does it work?
A. The Reheat button is used for warming foods that have already been toasted that might have cooled. When this feature is selected, the toaster will warm your food without further toasting.
Helpful Tip: You must press the control lever for this function to work.

Q. How does the Cancel button work?
A. Press this button any time you want to interrupt toasting or if you have selected the wrong function.

Q. Why won’t the toaster heat?
A. Electrical outlet might not be working or toaster is unplugged. Check to make sure electrical outlet is working. Unplug cord and plug in again. Test toaster by selecting a setting and pressing the toast control lever with nothing in the toaster.

Q. Why is the second toasting too dark?
A. Setting on toast might be too dark. If doing repeated toasting in the toaster, you may want to select a shade slightly lighter than the previous setting.

Q. Why is bread jammed?
A. The bread may be too thick. Most breads, pastries and bagels will fit into the slots, however, occasionally the bread may be too thick. Simply remove from the toaster and slice thinner.

Q. Why is toast too light or too dark?
A. You may have changed the toast shade selector and need to readjust the setting. Simply reset the shade selector to the desirable setting for the function you wish to use.

Q. Why is smoke coming out when toaster is being used?
A. There may be remnants of food in the crumb tray. Make sure the crumb tray is empty and wiped clean. Check to make sure no large crumbs are caught in the slot. Turn unplugged unit upside down over the sink or waste basket and shake to remove crumbs.

Q. Why won’t the control lever stay down?
A. The toaster might not be plugged in. Plug in the toaster and press the control lever again.

Q. What should I do if my toast is toasted unevenly?
A. Check to see if crumb tray is in place. This will affect toasting performance. Also, make sure crumb tray is clean.

Q. My toasted bread or bagel does not come up all the way. How can I remove it?
A. Use the toast control lever to raise the food for easy removal. It will lift the toasted food about 1 inch.

Q. How can I remove jammed food in the toaster?
A. If food becomes jammed, unplug the toaster then raise and lower the toast control lever to loosen the jammed food. Make sure all crumbs are removed before resuming toasting.

Q. How do I clean my toaster?
A. Always unplug the cord from the electrical outlet and allow the toaster to cool before cleaning. Do not immerse the toaster in water.
To clean crumb tray:

Dispose of crumbs and wash the tray in warm, sudsy water. The tray is not dishwasher safe. You can remove stubborn spots using a nylon mesh pad. Dry tray thoroughly before sliding back into the toaster.

To clean exterior surfaces:

Wipe the exterior with a damp cloth or sponge and dry with a paper towel or soft cloth.
Do not use strong cleaners or abrasives that may scratch surfaces and never spray cleaners directly onto the toaster.

Q. Where do I purchase parts or accessories?
A. Please visit prodprotect.com or call 1-800-738-0245 (Monday–Friday, 8:30 a.m. to 8:00 p.m., ET).

Toaster Ovens

Q. What position should the rack be in for toasting, baking or broiling?
A.

For toasting, position the slide rack in the bottom rack-slot. Place the toast directly on the slide rack.
When baking, use the 2 middle rack positions and place bake pan on top of slide rack. Be sure food or container is at least 1½ inches away from the top heating elements.
For broiling, use the middle rack position for broiling such foods as hamburgers, steaks, fish steaks, chicken parts, garlic bread and cheese toppings on casseroles. Use the top rack position for such foods as fish fillets, chicken cutlets, frankfurters, toasted open-face cheese sandwiches and nachos. Be sure food or container is at least 1½ inches away from the top heating elements.

Q. Can I use aluminum foil in my toaster oven?
A. Yes. If foods require covering, use aluminum foil. When using foil to cover a food, tuck the edges of the foil against the sides of the baking dish or pan.

Q. Can I use a glass baking dish inside the oven?
A. You can use metal, ovenproof glass or ceramic bakeware without glass lids in your oven. Be sure food or container is at least 1½ inches away from the top heating elements.

Q. Which elements should come on during the various settings?
A.When baking or toasting, both heating elements will come. For broiling, only the top elements will come on. When baking, both heating elements will cycle on and off to maintain the set temperature.

Q. Why isn't my toaster oven turning on?
A. Please check the following:

The toaster oven is plugged into a working electrical outlet.
Did you set the timer or have you turned on the Stay On function.
Did you use the temperature control knob to select a temperature.
Did you set the function knob to the appropriate cooking action.

Q. Why is the oven not heating or has stopped heating?
A. Electrical outlet is not working or oven is unplugged. Check to make sure outlet is working. Both the temperature control and the timer must be set in order for the oven to function.

Q. Why is the second toasting so dark?
A. Setting on toast is too dark or if doing repeated toasting in the oven, select a shade slightly lighter than the previous setting.

Q. Why does moisture form on the inside of the glass door during toasting?
A. The amount of moisture differs in different products, whether bread, bagels or frozen pastries. The moisture that forms on the oven door is quite common and will usually disappear during the toasting cycle. Since the oven is closed the moisture cannot evaporate as it would in a toaster.

Q. Why is food overcooked or undercooked?
A. Temperature and cook time may need to be adjusted. As your toaster oven is much smaller than a regular oven, it may heat up faster and cook faster. Try lowering the temperature 25 degrees from the suggested temperature in a recipe or on a label. Make sure to check the directions on the package or in the recipe. Check the food at the minimum cooking time.

Q. Why is there burnt food odor or smoking when oven is being used?
A. There are remnants of food in crumb tray or on the walls of the oven. Make sure all parts of the oven, baking pan and rack are clean.

Q. Why are heating elements not on?
A. The heating elements cycle on and off during baking. Check the oven to make certain the function desired is being used. On broil, only the top element is on.

Q. Why is only one element heating up on my toaster oven?
A. In the Broil mode, only the top heating element comes on. Check that all knobs are set correctly for the functions you are tying to use.

Q. I would like recipes for my toaster oven. How can I get some recipes?
A. Go to the Recipes section of this website.

Q. How do I clean my toaster oven?
A. Before cleaning any part, be sure the oven is off, unplugged, and cool. Always dry parts thoroughly before using oven after cleaning. Clean the glass door with a nylon pad and sudsy water. Do not use a spray glass cleaner. Wash the slide rack in sudsy water or in a dishwasher. Wash the bake pan in sudsy water. Us a polyester or nylon pad to minimize scratches. Wash the sides with hot sudsy water.

To clean crumb tray:
Dispose of crumbs and wash the tray in hot soapy water and dry thoroughly.

To clean exterior surfaces:
Be sure the oven has cooled completely before wiping the top and exterior walls with a damp cloth or sponge. Dry thoroughly.

Helpful Cleaning Tip: To refresh air inside oven, lay strips of orange or lemon peel on rack. Heat oven to 350°F and bake for 30 minutes. Turn oven off and let stand until oven is completely cool. Remove peel.
Note: We strongly recommend that the bake pan/drip tray and the broil rack be washed by hand with hot sudsy water, as opposed to washing in the dishwasher. Washing these pieces in the dishwasher will cause them to discolor, but will not affect their functionality.

Q. Where can I purchase parts or accessories?
A. Please visit prodprotect.com or call 1-800-738-0245 (Monday–Friday, 8:30 a.m. to 8:00 p.m., ET).